Where Words Come From … listen beyond what you hear
When we hear something that seems remarkably out of context or character, it pays to…
Humanize to Connect
Humanize to Connect: Connect to serve, sell, understand and inspire There are a million tips…
Failing to Listen: A tragic shortcoming
I was shocked to hear that the CEO of the M.D. Anderson Cancer Center was…
Guarantee That Your Team Can Produce
Every business wants a harvest, and every business needs its team to produce. Think of your…
Creativity and the Fountain of Youth
…from my column, the power and potential of your fountain of youth–your creativity.
What Is Your Target and Why?
Just because you’re “hitting the target” doesn’t mean it is something you should be aiming…
Improve Your Organization … Get Hearing Aids
With a broad smile, the executive director said, “I’ve decided to do something to improve…
The Ultimate Sales Lesson…or life lesson…or relationship lesson….
Randy sells home improvement services for a major, orange-themed box store. As we chatted about…
My advice…quit heeding advice
People seek advice to improve their circumstances, their performance, their outlooks and their lives. That’s…
Creating connects…empower them to do so
Want to build a strong, cohesive team? Let them create. Empower them to create. Encourage…