Where Words Come From … listen beyond what you hear
When we hear something that seems remarkably out of context or character, it pays to…
Humanize to Connect
Humanize to Connect: Connect to serve, sell, understand and inspire There are a million tips…
Lacey’s Lessons in Passing
We called her “goose,” (short for “silly goose”), “Ms. Priss” (because she was), and…
Creator Moments
Once again I shared the story of my middle son sitting next to God, and…
Failing to Listen: A tragic shortcoming
I was shocked to hear that the CEO of the M.D. Anderson Cancer Center was…
How did it get here…
…so fast? I turned 60 yesterday. It was a wonderful, quiet passage to this phase…
“Well then, why did you hire me?” And he said…
My boss and I were going over some projects, plans and planning. I felt stonewalled…
Improve Your Organization … Get Hearing Aids
With a broad smile, the executive director said, “I’ve decided to do something to improve…
To Succeed, Get to Know This Person…
You. Before you click off this page, this is not an overview of the myriad…
The Ultimate Sales Lesson…or life lesson…or relationship lesson….
Randy sells home improvement services for a major, orange-themed box store. As we chatted about…